Lost & found software for hotels
Lost and found software for hotels that turns a problem into a great guest experience
Lost items happen every day. What matters is how you handle them. Faundit helps hotels and hotel chains automate lost & found from item registration to guest communication, payment and shipping – so your team saves hours and your guests remember you for the right reasons.
Why hotels choose dedicated lost & found software
Most hotels still run lost & found on paper logs, shared inboxes and spreadsheets. It works until it dosn't: items go missing, information is incomplete, and the process depends on who is on shift.
With Faundit, every item follows the same simple flow. Staff know exactly what to do, guests get clear answers faster, and you get a consistent standard across properties instead of a different system in every hotel.
Without a clear process, teams easily lose hours each week on manual follow-ups, and guests experience slow or inconsistent answers when they ask about lost items.
Why a specialised lost & found platform matters
Generic ticketing tools and shared inboxes were never designed for lost property. You need room and stay details, storage locations, deadlines, shipping options and guest communication to live in one place.
Faundit gives hotels a dedicated workflow that matches how your teams actually work: from housekeeping to front desk to back office – and connects to your PMS and housekeeping tools so lost items never live in a seperate, forgotten system.
Management
Need a lost and found management system across sites?
If you run multiple locations or want a generic end-to-end workflow beyond hotels, see our lost and found management system overview.
See how Faundit fits into your daily hotel operations
In a short demo, we walk through how lost & found works from room to storage to guest, and how it connects with the systems you already use.
This is the best place to see if Faundit is a fit for your hotel or chain before you change any internal SOPs.
Time saved
Automates the full lost & found journey – from item registration to guest payment and shipping, so reception and back office spend far less time on admin.
Many hotels free up several hours per week per property once emails, calls and labels are handled automatically.
Guest experience
Delivers a branded, digital lost & found flow that turns a negative moment into a story guests actually talk about in reviews.
Control & compliance
Gives you a clear trail for items and communication, supporting brand standards and GDPR-ready handling of lost property.
How it works
1. Register items in seconds when your staff find them
Desktop, tablet or mobile. Items are logged with photos, location and notes so anyone on your team can see what was found without chasing colleagues.
2. Easily match items with inquiries
Faundit uses a structured, branded request flow instead of ad-hoc emails and phone calls. Guests give you the details you need up front, so matching becomes a fast search instead of a long back-and-forth.
3. Let Faundit handle payment and shipping
Your guests choose shipping option, pay online and receive tracking without adding extra work for your team.
Your staff stay out of payment flows and carrier portals while still giving guests a smooth, professional experience.
“Faundit is a helpful tool to turn a recurring problem into a positive guest experience, and we receive positive feedback...”
“We spend less than half the time on Lost and Found compared to before Faundit. It's extremely easy for our guests to inquire about their items and Faundit makes our processes very simple!”
The largest lost & found provider in Europe – with a global presence
Faundit is the leading lost & found platform for hotels in Europe, with a growing presence worldwide. We combine hospitality-specific workflows with ISO 27001-certified security and GDPR-ready processes, so your lost & found setup matches both guest expectations and regulatory requirements.
From independent boutiques to international chains, hotels use Faundit to standardise how lost property is handled across properties while still leaving room for local service style.
More than 1,700 locations already rely on Faundit, so new hotels can roll out a proven lost & found process instead of starting from scratch.
If you operate across multiple properties or regions, Faundit gives you one partner for lost & found in all your hotels.
Frequently asked questions
See Faundit's hotel lost & found software in action
The fastest way to see if Faundit fits your hotel is to see it live. Book a short demo with our team to walk through the full journey from lost item to returned package – and how it connects to your existing systems.