(FAQ) Frequently Asked Questions.
Find answers to the most common questions here. If you need help, you can always get in touch.
Goodbye to excel-sheets, hello to Faundit
Tracking and managing lost items
Faundit helps you track and manage lost items by providing simple registers for
- Items left behind which your staff finds
- Items guests are missing and request that your staff look for
- Items you wish to ship at your own cost
Customisable, automated communication
Faundit handles all the communication with the guest for you automatically, while the service is perceived as coming directly from you due to our customisation options, which can be tailored to your specific property.
Each item shows a different status indicating whether action is needed on your side such as:
- Contact missing (an email on the guest is needed to initiate contact)
- Pickup by guest (the guest has elected to pick up the item directly at your property. You'll receive an email the day before the guest's arrival to ensure you have time to bring the item to the front desk)
- Shipping fee paid (guest has paid for shipping. You'll receive an email asking you to print the shipping label and handover form, ready the item for shipment, and book a courier pick-up through the 'schedule pickup' button in the 'Action' column)
- Left behind (guest has elected to leave their item behind. Please feel free to dispose of or donate it as you wish. You'll also be notified of this through an email)
Handling lost item reports from guests
When a guest is reporting a lost item, they'll fill out an online form with the relevant information including date lost and location, to ensure it's as easy as possible for your property to look for it. The requests are listed on the 'requests' menu, and with a click of a button, you can let the guest know whether you've found their item or not, as well as easily match the request with an item your team has already found.
While you as the property get email notifications about all these steps automatically, we ensure the same happens for the guests, so they always feel up to date on the progress of getting their item back.
How does it benefit me
Through Faundit you'll save time, effort and resources on what used to be a demanding task.
This means you'll free up your teams' hands to do what they do best; provide stellar service to your visitors.
Faundit has over 500 users from multiple different areas within the hospitality industry such as hotels, hostels, guest apartments, nightclubs, theme parks, and festivals.
Faundit is for anyone with a regular quantity of lost and found; if you're interested in becoming a partner - even if you're not from the hospitality industry - please request a demo here.
You can manage your Lost and Found by choosing a Lost and Found Software.
Faundit automates the entire process and leaves you with time to spend on what you do best.
Automation streamlines the entire lost and found process, eliminating the need for manual paperwork, phone calls, and physical record-keeping. Faundit helps you improve your operational efficiency by saving time and reducing the risk of human error.
Improved Guest Satisfaction
With automated systems in place, guests can report lost items conveniently through the online request form, as well as stay updated on the process of getting their lost item back. This enhances guest satisfaction as they can quickly and easily initiate and follow the process from anywhere, without the hassle of visiting the front desk or making multiple inquiries via phone or email.
Seamless Tracking and Management
Automated lost and found software enables efficient tracking and management of lost items. Each item can be digitally cataloged, ensuring accurate records, and allowing staff to easily search, update, and retrieve information whenever needed. Our multiple users function also means it's easy to figure out who has registered what.
Prompt Return of a Lost Item
By automating notifications, Faundit can immediately alert guests when their lost items are found. This expedites the process of reuniting guests with their belongings, thereby enhancing customer service and leaving a positive impression. We also offer the option to enable reviews after a succesful return, to remind happy guests to share their positive feedback about your property.
Integration with Existing Systems (PMS)
Faundit can integrate seamlessly with several existing property management systems (PMS). This integration ensures a smooth flow of data, makes it easy to connect guests' contact information with specific lost items, eliminates duplicate entries, and optimises operational workflows.
Secure and Confidential
Automation offers enhanced security for guest information and lost item records. By centralising data and implementing robust access controls, the software protects sensitive information and maintains confidentiality, fostering trust with guests. Faundit furthermore ensures all our partners follow the relevant GDPR-regulations.
Automating the lost and found process reduces the need for manual labour, paperwork, and unsystematised physical storage of lost items. This can result in cost savings for you by optimising staff resources and eliminating the expenses associated with traditional paper-based systems.
Scalability and Flexibility
Faundit can easily be scaled to accommodate multiple properties or locations. Whether it's a single hotel or a chain of accommodations, Faundit can adapt to the specific needs and growth plans of the company, ensuring consistent and efficient management of lost items all across your brand.
At the moment Faundit offers intergrations with HotelKit, Impala, MEWS and Numa Stays.
Faundit offers data on the amount of time your property has saved on lost and found procedures, as well as analytics on items registered, and guests contacted (where an email or phone number has been connected to the item).
Faundit can be scaled to include other properties; however these will all need their own account as each property has a setup related to their specific address.
However, it is possible to group smaller properties together at one main property with one main account - a headquarters or the like.
In practicality this means items can be registered as found on a specific property at a specific location, but the item needs to be transferred to the HQ for pickup either by the guest or the shipping courier.
Best Practice Suggestions
The first thing we'll do to get your started with Faundit is to set up your account and personalise it with your brand, so your guests feel as thought they're interacting specifically with your property.
Getting started with using Faundit is very easy an intuitive, so for most of our partners, this will already be enough for them to get started - however, we'll also offer a training session for the responsible staff members, and are of course available for questions and support via email at any time.
We'll send the contract your way and ready your subscription, your guest requests form, prepare your PMS integration if applicable, and design, order and ship your branded shipping bags to you.
Using pictures to makes it easy identify and distinguish between different lost items, and we highly recommend this practice.
It's very easy to do through the Faundit app, which is available for all our Pro members.
Using the app you can create separate (unlimited) users for each staff member registering items (this will often be the housekeeping staff members), and this way all they need to do is snap a photo, and enter the item description and where it was found. The new item will then show up in your account immediately, allowing the front desk to find and fill out the owner details (name and email) at their convenience.
No, your Faundit account can be accessed remotely as long as you have the account log in information and as such supports administrative work off-site.
Yes, technical support and maintenance is kept up to date free of charge.
Training and ongoing support is incredibly important to us at Faundit, and you're always very welcome to reach out to us at firstname.lastname@example.org.
Yes, Faundit offers more than 180 different languages, which is both useful for guests, who'll receive all communication in their chosen language, but also for staff members, who can set their individual account to a specific language.
We at Faundit want to make lost and found as easy as possible, and closing the language barrier does just that, so you can focus on doing what you do best instead.
All the lost items are registered on the lists as either a lost item (your property finds and registers it), a requested item (a guest is missing this and requests help in finding it), or an own shipment (shipments you'd like to keep track of and send through your Faundit account, but you will be paying for the shipment instead of a guest.
When determining the cost of shipping for the guests, we pull prices directly from a contractually negotiated lower price on UPS Express Shipping. This price is generated based on weight, which means that when an item is registered, it's important to choose a weight as close to reality as possible. We have, however, made it easier for the staff to choose as we've divided the weights into large groups:
Less than 2 kg
Less than 5 kg
Between 5-10 kg
Between 10-15 kg
Between 15-20 kg
Between 20-25 kg
Each item is given two ID numbers through which Faundit can identify the item in question in case you need help with anything:
- an ID number in the Faundit database comprised of six digits, which can be found in the URL
- an ID number specific to your account, which can be found in the ID column on each register
Faundit costs 0,5 EUR/room/month for accommodation properties, with a maximum flat price of 200 EUR/month - even if you have more than 100 rooms.
The subscription is paid annually, and if you wish to pay it monthly instead, a fee of 13 EUR is added to each invoice to cover administration costs.
Prices for non-accommodation companies depend on the individual company - please send us an email at email@example.com to get a quote.
When determining the cost of shipping for the guests, we pull prices directly from a contractually negotiated lower price on UPS Express Shipping and add a handling fee of 70 DKK to cover our resource costs.
The UPS price is generated based on weight, which means that when an item is registered, it's important to choose a weight as close to reality as possible. We have, however, made it easier for your staff to choose as we've divided the weights into large groups:
Less than 2 kg
Less than 5 kg
Between 5-10 kg
Between 10-15 kg
Between 15-20 kg
Between 20-25 kg
Shipping bags personalised with your own brand are free for our Pro members.
If you haven't upgraded to the Pro plan yet, UPS shipping envelopes can be sent to your property for 55 EUR/100 bags.
To order more shipping bags, please send an email to firstname.lastname@example.org
No, maintenance and new features are part of the flat member pricing.
We strive to become better every day, and we're happy you're on board with us on the journey.
Faundit handles all the online GDPR security measures, so you don't need to worry about them.
Furthermore, you can ensure GDPR compliance by marking your lost items stored on your property with the Faundit ID number instead of any of the guest's personal, identifiable information.
Faundit works on a basis of necessary information only - meaning we need a means of contacting the guest (email or phone number), and the full address on where to send their package - that's it.
All of this information is covered by GDPR, which means that they are automatically deleted from the Faundit database after 3 months, and we have no way of retrieving the information again.
Shipping and Handling
Faundit handles all communication, payment, coordination, shipping label purchasing, pick-ups, and in the unlikely event of damage or loss to a shipment, we handle the claim process as well.
Please reach out to email@example.com if you have any questions at all!
Yes, please find the list of prohibited items here.
Any items not allowed in shipment will have to be picked up manually by the guest at your property - the guest should choose the "pick it up yourself" option.
If you're in doubt about whether to ship an item or not, please reach out to firstname.lastname@example.org for help.