Customer stories>Wilmina Hotel
Consideration in Every Corner
There is a certain kind of intimacy and luxury that only the most intentional hotels can offer, where every detail is considered, where the atmosphere feels curated, not assembled, and where the spirit of a place runs deeper than its square meters. Wilmina Hotel, Berlin embodies exactly this.
Tucked within the walls of a former women's prison in Charlottenburg, the property has been reimagined into one of Berlin's most distinctive boutique destinations, where raw history and considered design coexist in conversation.
At Wilmina, excellence lives in the details, and that includes what happens when a guest walks out the door without everything they came with.
44
No. of Rooms
Berlin
Location
Luxury Boutique
Ambiance
2022
Opened in
A quiet kind of pressure
Wilmina's team wears many hats, and each one matters. Before Faundit, lost and found was one of those tasks that discreetly consumed more time than it should have. Keeping a reliable overview of items, manually reaching out to guests, and coordinating returns. All of it added friction to a team that was already dedicated to delivering something exceptional.
"Maintaining a clear overview of all lost and found items was challenging before Faundit. Manually coordinating and contacting guests was very time-consuming"
In a hotel where the experience is personal by design, that kind of administrative weight felt out of place. Something had to change, and while the volume was not the central issue, the process was simply getting in the way.
Wilmina chose Faundit
Wilmina discovered Faundit through a recommendation from industry colleagues. And once the team took a closer look, it was easy to see why it had come so recommended.
Intuitive, simple, and efficient. For a lean team running a property where every role counts, those are not simply nice words; but exactly what a good hospitality tool needs to be.
“The platform stood out because it is intuitive, simple to use for both staff and guests, and highly efficient in day-to-day operations.”
Built for the way hotels actually work
Faundit's value at Wilmina did not hinge on scale. Nor did it require a large front desk operation or a dedicated lost and found department. It simply moulded into the existing rhythm of the team and made that better.
The platform's ease of use meant that staff could log and manage items without disrupting their flow, and guests could stay informed without needing to chase anyone down. And one feature in particular stood out: scheduled postal pickups, a meaningful addition to a silent challenge that removed yet another manual step from the process.
“With Faundit, we've been able to maintain a more structured lost and found process, significantly enhancing guest service. Scheduled postal pickups have also helped us save valuable time"
The right fit, regardless of scale
What Wilmina's story makes clear is something worth saying out loud (or written down, in this case): Faundit is a solution that pays off at any scale. In a boutique hotel, where margins on time and attention are even tighter, the impact is just as real. Perhaps more so.
When a hospitality team gets hours back, those hours go somewhere meaningful. They go into the guest interaction that makes someone want to return. Into the atmosphere that makes Wilmina feel unlike anywhere else.
Lost and found may sound like a footnote in the story of a hotel. At Wilmina, it has become part of the same commitment to care that defines everything else they do.