The Value Behind What’s Left Behind

Conveniently located right next to Düsseldorf Airport, Maritim Hotel Düsseldorf stands out as one of the largest and most prominent hotels in the Maritim chain. Known for hosting first-class conferences with a superior level of facilities and organisation, it’s also a place to unwind, relax, connect with loved ones and enjoy a luxurious stay.

True to Maritim’s reputation as “synonymous with German hospitality excellence” the hotel is perfectly blending efficiency and comfort for all of their guests.

High volume, High standards

As one of the largest hotels in the Maritim chain with an impressive total of 533 rooms and suites, 33 conference rooms, and 4 restaurants, the team at Maritim Hotel Düsseldorf handles a constant high flow of guests. Naturally, that also means a high volume of forgotten items, with over 2,200 lost items in the past year.

While they had a previous solution (built-in their past PMS), it wasn’t keeping up with their hotel’s high standards. There was no active communication with guests, and the housekeeping team struggled, due to missing tools and limited software functionality.

Maritim Hotel Düsseldorf chose Faundit

Looking for a solution that was a better fit to their needs, the team began researching alternatives and came across Faundit through MEWS, their current PMS. As one of MEWS’ leading Lost & Found integrations, Faundit stood out immediately.

Importantly, they were searching for a full solution that, although integrating seamlessly, operated independently from their PMS. One that would not just simplify their tasks and communication but also allow them to dive deeper into the data surrounding their Lost & Found. They believed that it was crucial in order to gain a better insight into how things worked at scale, allowing for more informed decisions to transform their internal processes.

"With Faundit, we can ensure the guests feel cared for while the staff stay focused on operations and guest experiences.”

A complete fit for high standards

Implementing Faundit was a smooth and straightforward process, made possible by a proactive and flexible approach from both teams. With a clear plan decided upon by Faundit’s Customer Success Team and Maritim’s Management in place, everything — from contract signing and account setup to integration and onboarding — was streamlined to save time.

The rollout was quick, the team got onboard without effort, and when the launch was announced internally, the response was clear: everyone was excited to start using it.

With Faundit in place, the hotel could finally offer proactive communication with guests, while remaining fully compliant with German regulations. Everything became more organized, saving valuable time for staff and allowing them to focus on what matters most: delivering exceptional guest experiences.

“For the first time, we can measure the data Faundit is providing, which is helping us to optimise operations and processes.”

One of the key improvements was access to actionable data. The team could now track and analyse Lost & Found aspects over a desired timeframe (in this instance, 12 months), such as: time saved by using Faundit during the process, the amount of items handled, guests helped or trees planted with each shipment. The simplicity of our system and the time it saved gave them space to truly explore this area and identify opportunities for improvement on operational efficiency.

Finally, the high level of support from Faundit also stood out. Whenever questions or guest-related challenges arose, “everything was solved incredibly fast” by our dedicated Customer Success team.

“What stood out to me was how Faundit made the process for Lost and Found incredibly simple and automated without losing human touch.”

Efficiency with a human touch

With Faundit now implemented, Lost & Found no longer represents a headache for Maritim Hotel Düsseldorf, but an opportunity. They have enhanced their guest experience, made operations smoother, and gained valuable data and insights from a process that was once overlooked.

Lenia gave us the perfect concluding quote (see above), and we agree. On top of all improvements and modernization, in a hotel where every detail matters, finding that balance between efficiency and human feeling makes a significant difference.

Is your Lost & Found process living up to your hotel’s standards?