Just outside central London lies a gem. At the docks where spices from the Far East once arrived, close to the O2 Arena and just next to ExCeL London, an exhibition centre for fairs, sporting events, and conferences, lies Sunborn London. A beautiful yacht you cannot miss.

Within close proximity to two major event sites, it’s no wonder many guests decide to stay at Sunborn London. The allure lies in the unique experience of staying on a yacht, whether it’s a weekend-long romantic getaway or just a single night. Treating oneself to this exquisite experience is a must before leaving London.

Redefining luxury

Imagine this: A guest checks out of the luxurious Sunborn London yacht hotel, only to realize later that they left behind a cherished item. The hotel staff, dedicated to providing a world-class experience, wants to help—but without a streamlined lost and found system, reuniting guests with their belongings becomes time-consuming and inefficient.

For Sunborn London, exceptional guest service is a priority, and so is valuing their employees by ensuring they have the best tools to do their job efficiently. Managing lost and found manually took valuable time away from engaging with guests and ensuring a seamless experience. They needed a solution that would not only simplify this process but also enhance guest satisfaction while making tech adoption as fast and easy as possible for their staff.

“We consider the cooperation with Faundit a partnership. Using Faundit for lost and found enables us to improve the guest experience and prioritise spending time with guests instead.”

Why Sunborn London chose Faundit

Efficiency, Guest Experience, Sustainability, and Ease of Implementation. These are the superpowers that Sunborn London looked for. With Faundit, they got all of that and more, freeing up staff to focus on enhancing guest experiences. Faundit’s intuitive platform ensured lost items were easily returned, leaving guests with lasting positive memories.

Each successfully reunited item contributed to planting fruit trees, reinforcing the hotel’s commitment to sustainability. Most importantly, Faundit's seamless setup made adoption effortless, allowing staff to integrate the system quickly without disrupting daily operations.

A hassle-free solution

Implementing Faundit was a game-changer. The team at Sunborn London can now effortlessly register lost items, notify guests, and coordinate returns—all within a single platform

More importantly, staff quickly embraced the new system. While introducing new software can sometimes be challenging, Faundit’s intuitive interface made adoption easy and immediate.

“Introducing new tech and software to staff is always a challenge. However, with Faundit, everyone was on board immediately, and the staff loves it. Helping guests with lost and found is easier and faster than ever. That’s how it should be when you introduce new software.”

New tech does not have to be difficult

With Faundit, lost and found is no longer a burden—it’s a service enhancement. Sunborn London is saving 42hrs/month, boosting guest satisfaction, and planted 70 fruit trees. The easy implementation also ensured a smooth transition, making staff more efficient and engaged.

Hotels like Sunborn London continue to raise the bar in hospitality through innovation. With Faundit, lost and found is effortless, guest experiences remain seamless, and custom branding adds a thoughtful touch.

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