Customer stories>Oasia Hotel
Connecting Guest Service and Operations at Hotel Oasia
At Hotel Oasia, exceptional service is part of the experience. Known for its warm hospitality and attention to detail, the hotel is one that is always looking for ways to improve both guest satisfaction and operational efficiency.
As guest expectations continue to rise, Oasia sought digital solutions which could help staff spend less time on admin tasks and more time creating memorable guest experiences.
That is where Opally and Faundit came together.
91
Rooms
Aarhus, Denmark
Location
Boutique
Ambiance
2007
Opened in
How Faundit and Opally Came Together
Oasia Aarhus had already successfully digitalized its Lost & Found operations with Faundit, which gave their staff a simple and streamlined way to register, track, and return forgotten items.
And as the hotel continued investing in hotel technology, Opally was then introduced as an AI-powered receptionist to handle guest inquiries and provide instant assistance around the clock.
Because both solutions share the same goal of improving guest service and operational efficiency, integrating the two was a natural next step. Opally and Faundit’s flexible platforms moulded into the perfect team.
"Technology should support hospitality, not replace it. By connecting guest communication with operational workflows, we can now deliver faster service while keeping the human warm touch."
Better Together
Faster Operations, Better Guest Experiences.
When combining AI-powered guest communication with a specialized Lost & Found platform, Oasia benefits from a more connected operational workflow.
How it works? For example: When a guest inquires through e-mail about a lost item, Opally extracts that request automatically and delivers it to Faundit.
That way, the integration helps:
- Reduce manual administrative work
- Create a consistent process for handling lost property
- Improve communication between front desk and housekeeping
- Provide faster responses to guest inquiries
- Increase transparency throughout the recovery and return process
Most importantly, staff now can spend less time searching for information and more time helping guests.
“We see this as the future of hospitality technology: specialized systems working together in the background, so hotel teams can deliver faster, more personal service without adding complexity.”
The Future of Hospitality Is Connected
Digital transformation is often about adaptability, flexibility, and connecting existing processes instead of adding more complexity.
For Oasia Aarhus, the combination of Opally and Faundit demonstrates how specialized hospitality technologies can work together to remove friction from daily operations while giving staff their time back to focus on what really matters.
“Faundit and Opally are a strong example of how connected tools can improve the guest experience from inquiry to resolution.” - Gustav Søgård, Founder @ Opally.
Learn more about how Opally integrated with Oasia here: https://opally.com/cases/hotel-oasia