Digitalization and Optimization at a grand scale

Hotel Berlin Berlin, located in the heart of the German capital, is renowned for its fantastic accommodations and prime location. As one of Germany's largest hotels and a member of the prestigious Radisson Individuals group, Hotel Berlin consistently seeks to provide exceptional service to its guests.

Recognizing the importance of efficient operations and guest satisfaction, Robert Brock, the hotel's Digitalization Manager, was on the look out for a solution to optimize and simplify the often-chaotic process of managing lost and found. Implementing the Faundit platform has proven to be a game-changer, significantly reducing time and costs while elevating guest experience.

"As one of Germany's largest hotels, we are more than happy with this solution provided for our guests. Faundit has also helped reduce the time and cost associated with lost items"

As a major hotel with over 700 rooms, Hotel Berlin faces the daily challenge of managing a high volume of lost items. In the past 10 months alone, the hotel has registered over 1,700 lost items and has helped more than 550 guests.

For a hotel of this caliber, going the extra mile is essential. Faundit's support, including assistance with international customs regulations and efficient query resolution both for the hotel team and guests, has been crucial in ensuring a positive and headache-free lost and found process.

Hotel Berlin prioritizes sustainability and works towards reducing its environmental footprint and supporting local communities. By collaborating with Faundit, the hotel contributes to a greener future. For every item shipped, a tree is planted, and the fruits from these trees create employment opportunities for local residents. So far Hotel Berlin has planted more than 90 trees in just 10 months.

In under a year, Faundit has become an indispensable tool for maintaining Hotel Berlin's high standards of guest service and environmental responsibility.