Customer stories>Hey Lou HOTELS
Digitalization with a Heart -
Human. Digital. Genius.
Hey Lou HOTELS represents a new way of thinking about hospitality – digital, efficient, and still personal. From the very first interaction, guests experience a seamless digital journey: booking is personalized, check-in takes just seconds, the room key is available on the smartphone, and express check-out makes departure effortless. All of this has one goal: to streamline processes so the team has more time for what truly matters – their guests. That is why, Faundit was a perfect fit.
7
No. of Hotels
Germany
Location
Hotel of the Future
Ambiance
One unique challenge
Even in a highly digitalized environment, there are challenges that Hey Lou sees as opportunities for innovation. Lost & Found is one of them. For them, it was clear: the analog workflow of handling Lost & Found did not fit the vision of a seamless guest journey. A solution was needed that was just as smart as the rest of their concept.
“Our vision is a seamless digital guest journey – and this is exactly where Faundit fits perfectly.”
Hey Lou HOTELS chose Faundit
When searching for a solution, Hey Lou found the perfect partner in Faundit. The platform digitizes the entire Lost & Found process – from recording the item to matching it with the guest’s report, to automated communication, payment processing, and shipping. Everything in one flow, everything in just a few clicks.
For the teams at Hey Lou, this means less effort and more time for genuine hospitality – for guests, a service that surprises and delights. That’s exactly their promise.
“The process is just ideal: housekeeping brings the item down, Front Office registers it, and the task is completed in minutes.”
Moreover, Faundit stands out as an adaptable platform that aligns perfectly with Hey Lou’s standards. Every hotel’s Lost & Found routine is unique, and one of the best aspects of Faundit is how easily it integrates into existing workflows. In the case of Hey Lou Hildesheim, we were able to optimize their process with minimal disruption and plenty of upside.
The ideal service for a smarter hotel
What used to be a potential frustration is now a "wow" moment that strengthens the Hey Lou brand. The benefits are clear: front-office teams gain significant hours each week, guests enjoy a smooth service, and the Hey Lou brand positions itself as an innovative leader. A forgotten laptop is no longer a problem at Hey Lou. Instead, it’s proof of how digitalization makes the difference. One click and Faundit takes care of the rest. This is how a small detail becomes a big step toward the perfect guest journey.
“With tools like Faundit and MEWS working together, hotels finally have the time and capacity to focus on innovation in other areas of hospitality.”
Time to Innovate
With the implementation of Faundit, Hey Lou HOTELS have been able to reclaim valuable time and resources previously tied up in manual Lost & Found management. This efficiency has allowed their team to shift focus toward advancing their mission of digitalization and spending time into other parts of hospitality innovation.
Faundit not only simplified processes, but also opened up new possibilities for Hey Lou as a pioneer in digital hospitality to make the guest journey even more personal and efficient.