Customer stories>Frasers Suites Glasgow
A Partnership Driving Green Hospitality
98
Rooms
Glasgow
Location
Boutique
Ambiance
1885
Built
Nestled in the vibrant heart of Glasgow, just a five-minute stroll from Queen Street Station, Fraser Suites offers 98 stylish suites, each blending contemporary sophistication with timeless charm. Step outside, and you’ll find yourself surrounded by the city's first-class dining places, unique boutiques, and galleries. Whether you're in town for business or leisure, Fraser Suites offers a refined urban retreat where luxury meets heritage.
Modernizing Management
Fraser Suites Glasgow has always prioritized exceptional guest service, but their previous manual lost and found process, involving extensive emails, calls, shipping arrangements, and occasional uncompensated postage costs, consumed significant time. However, recognizing an opportunity to enhance efficiency and focus more on guests, they sought a streamlined solution to simplify operations and further elevate their service commitment.
Fraser Suites Glasgow chose Faundit
Seeking an easy-to-implement platform that would not only simplify their lost and found process but also enhance guest satisfaction and support their green tourism initiatives, they found the ideal solution with Faundit.
“Implementing Faundit has been remarkably easy and has had a big impact on our lost and found operation, resulting in improved service for our guests”
A superior service with a purpose
Every year, over 500 lost items pass through Fraser Suites Glasgow, each with a guest hoping for its return. Empowered by Faundit, the process became simple—lost items are quickly identified, tracked, and returned without effort. On top of this, communication is now streamlined, transforming a potentially frustrating experience into a positive one for both guests and staff.
Moreover, creating exceptional guest experiences down to the smallest detail is at the heart of Fraser Suites’ approach. Even when reuniting visitors with their lost belongings, the hotel chooses to go the extra mile. Thanks to the Fraser Suites branded packaging (supplied by Faundit), returning items now feels like an extension of their premium service.
Yet their dedication goes even beyond packaging. Faundit’s initiative of planting a tree with each shipment, played, and continues to play a meaningful role in helping Fraser Suites Glasgow secure the prestigious Gold Status with Green Tourism in the UK as Ian Moffat-Kyle states: “Faundit matched and supported our green ambitions through carbon offsetting and planting a tree for every item returned”. For them, it’s about simplifying lost and found, but also doing it in a way that reflects their purpose and their vision for a greener future.
“Without partnerships like the one we have at Fraser Suites Glasgow and Faundit, reaching these incredible milestones in our green journey, just wouldn’t be possible.”
A Partnership in Excellence
The outcome of choosing a premium service with sustainability at its core? Fraser Suites Glasgow can focus on what truly matters for them—creating exceptional experiences and lasting memories for every guest while consistently achieving their green goals. With 70% of time saved on lost and found, they are now equipped with the most modern and purpose-driven lost and found platform.
Fraser Suites Glasgow continues to set the standard in sustainable hospitality, and we're proud to support their vision. Their dedication to excellence and meaningful guest experiences makes our partnership both impactful and inspiring.