Clarion Hotel Copenhagen Airport
Rethinking lost and found procedures to optimise housekeeping
Clarion Copenhagen Airport is a key hospitality centre in Denmark and within the Nordic Choice hotel group, offering 383 rooms, a gym, a spa, culinary experiences, and impressive meeting venues.
With a direct connection to Copenhagen Airport, the hotel is a primary location for business travelers due to its extensive conference facilities, housing up to 2.150 guests in one space.
Having seen first-hand the impact of a digital lost and found solution on the guest experience, when the Style Manager Kenneth Rivold experienced the service himself, Clarion Copenhagen Airport quickly adopted Faundit, which turned out to also save a lot of time for the housekeeping team, since Faundit automatically handles all the time-consuming aspects of dealing with lost & found in daily operations.
Internal communication at an all-time low
As an airport hotel, Clarion struggled with returning lost items to international guests no longer in the country in a cost-effective manner for both the hotel and its guests. They needed a way to automate the handling of the communication back and forth with the guest to add structure and free up time to focus on essential tasks at the hotel.
The team members now log all items digitally with an easy interface, and in the spirit of effectuation, they use the Faundit App to log pictures of the lost items as well, which makes it much easier for guests to recognise their lost item and causes misconceptions and back-and-forth communications to reach an all-time low. Meanwhile, they can automatically send personalised emails to their guests informing them their items have been found, thereby providing a seamless high-quality service to their guests even after check-out.