More than just a Lost & Found Service

Marriott Ghent Hotel is a chic retreat found in the heart of Ghent, Belgium. With its blend of contemporary design and historic charm, this hotel offers a unique experience for its visitors. Located within walking distance of Ghent's iconic landmarks and cultural attractions, including the Gravensteen Castle and St. Bavo's Cathedral, Marriott Ghent is the perfect mix of convenience and luxury. Furthermore, as part of the well-known Marriott hotel group, it upholds the highest standards of hospitality.

Marriott Ghent Hotel is a hotel that embraces innovative solutions with the end goal of improving the guest experience, and they have set a particular focus on optimizing its Lost & Found management.

“I am a big fan of Faundit. It has allowed us to put our time and focus on other guest services while still providing an amazing Lost and Found service.”

Since implementing Faundit, the team at Marriott Ghent has seen a drastic change in how innovation and automatic can make a change in the team. With the elimination of manual work, the hotel has experienced significant time savings, allowing its staff to focus on delivering personalized service and enhancing the overall guest experience.

The hotel is able to deliver proactive solutions to guests, ensuring successful reunions with their misplaced belongings. Also, Faundit's system has freed up storage space as all guest belongings must be stored for a certain period and also eliminated the need for time-consuming trips to the post office.

"Faundit is not only a platform to handle lost and found. Us and our guests receive support, helping us provide even a better guest experience"

In less than two years since Marriott Ghent Hotel has registered over 700 lost items and successfully shipped more than 100 items to locations around the world. Guests appreciate the proactive approach, knowing that Marriott Ghent is on top of things when it comes to Lost & Found.