Blog>Raising the Security Standard: Faundit Achieves ISO 27001 Certification
Faundit Achieves ISO 27001 Certification
Safeguarding data has always been at the heart of Faundit’s approach and since day one, we’ve been GDPR compliant. From the moment a guest reports a lost item to the day it is safely returned, sensitive information is exchanged. Protecting that data and putting guests first in every part of the Lost & Found experience has always been a top priority, and now it’s officially recognized.
We are proud to share that Faundit is officially audited with the ISO 27001 certification, the most widely respected international standard for data security.
Why Information Security Matters in Hospitality
Hotels and venues handle thousands of small but sensitive details each day, including guest names, contact information, home addresses, and payment details. Every lost item case involves this information, making it more than a misplaced belonging; it is personal data that requires the highest level of care.
In Hospitality, information security goes beyond being a technical requirement. It’s an essential part of the guest experience. Protecting guest data means protecting the guest. When safeguarding their digital footprint, hotels and venues show that their care extends well beyond a guest’s stay.
Faundit shares that commitment and responsibility. Our goal is to be more than just a Lost & Found platform. We aim to be a trusted partner for hotels and venues, respecting guest data with the same care and attention that hoteliers show their guests every day.
What ISO 27001 Means for Our Partners
For our partners, ISO 27001 certification is a guarantee of trust. With Faundit, guest data is handled at the highest international standard of security, giving hoteliers confidence that sensitive information is always in safe hands.
When a Lost & Found case is resolved, guest data in Faundit systems is permanently anonymised. We only retain the information as long as it’s necessary to reunite the guest with their belongings and no longer. This means hotels can reassure guests that their details won’t linger in unnecessary databases once the case is closed.
Our certification also makes life easier for hotel and venue teams. Adding Faundit as a supplier no longer requires lengthy back-and-forths over security standards since we meet, and often exceed, the requirements leading hotel chains uphold. For IT - and operations teams, this translates into quicker approvals, smoother onboarding, and peace of mind.
Beyond compliance, ISO 27001 also reinforces the safeguards we’ve already built into our platform. Anti-hacking measures ensure no data leaks occur, while our integrations with property and guest systems are designed with strict boundaries: only the information necessary for a Lost & Found case is shared, and nothing else.
In short, this certification means that when hotels choose Faundit, they’re not only choosing efficiency and guest satisfaction, but they’re also choosing a partner that takes security as seriously as they do.
Our Commitment Beyond Certification
Achieving ISO 27001 is a milestone, but not the end of the journey. It’s a framework that guides us to continually improve, adapt, and stay ahead of evolving risks. Security is an ongoing responsibility, ensuring that guest data is always protected and our partners can trust that safety is a continuous top priority.
About ISO 27001
ISO 27001 is the leading international standard for information security. It helps organizations protect sensitive information like guest names, contact details, and payment information. All in a safe and structured way.
The standard requires clear rules and routines for how information is stored, shared, and protected. This ensures that personal information never ends up in the wrong hands.
At its core, ISO 27001 is about trust. It shows that information is handled securely at all times, giving partners and guests peace of mind.
About Faundit
Trusted by over 1,500+ locations worldwide, Faundit simplifies Lost & Found management from start to finish. Our platform ensures lost items are returned efficiently, securely, and with a personal touch - so guests feel cared for, and hotel teams can focus on creating great experiences.
Achieving ISO 27001 certification strengthens our commitment to partners, providing an additional layer of trust and reassurance that guest data is handled with the highest standards of security.
Faundit is more than a Lost & Found platform, but a reliable partner for every hotel and venue we serve.
Interested in seeing how Faundit works? Watch a video
Get in touch for a private tour: Book a call