Blog>Lost and Found Software what is it and why do you need it?
Lost & Found Software: What is it and why do you need it?
Do you want to supercharge your Lost and Found, save time, and streamline an otherwise messy process? Then implementing a software is the right solution for you.
But what even is Lost and Found software? What are the benefits of implementing a software solution? And why do you need one for your business?
In this article, we'll answer all of those questions.
What is Lost & Found software?
Lost & Found software helps you manage your entire Lost & Found process—allowing you to register, track, store, and return lost items all on a digital platform.
With such a software, you can register lost items and handle requests from your customers. Furthermore, you get a clear overview of all your data, so you know exactly what items are being stored and need to be returned to their rightful owners.
The right software solution also helps you handle the communication with your customers while ensuring a quick and safe payment and return process.
Moreover, it helps streamline the process from start to finish, leaving your team with more time and energy to prioritize other important tasks and focus on providing excellent guest experience.
This means that your team avoids unnecessary manual work, endless phone calls and emails, and headaches by implementing a more automated and efficient approach.
Who can use Lost & Found software?
A Lost & Found management software is for any business in hospitality, travel, tourism, and entertainment industry that deals with lost belongings such as hotels, restaurants, amusement parks, public transportation, car rentals, airports, events, festivals—you name it!
Why do you need Lost & Found software?
A lot of businesses in the hospitality and travel industry don’t have an efficient way of managing Lost & Found. And in most cases, it is simply not a prioritized task.
Instead, the process is managed by using post-it notes and messy Excel sheets, which end up being a time-consuming task for the staff, without even mentioning the lack of GDPR security.
So, how does this affect the customers?
An unorganized Lost & Found process can have a negative effect on the customers’ satisfaction, and it can even damage the overall experience of their stay.
Let’s look at a scenario:
Imagine that you check out from a hotel after an A+ visit; seamless check-in, great breakfast, helpful staff, simple check-out - only to realize that you got home without your favorite scarf. You start sending emails and making international calls to retrieve it, and if the service is not A+, it affects your perception of the hotel - leaving you less likely to recommend or revisit.
Last impressions really shape the memory of your customers.
So, if you want to avoid complaints, frustrations, and negative reviews—an automated Lost and Found software such as Faundit is the way to go!
How can it benefit your customers/guests?
With a streamlined process, your customers avoid using unnecessary time and effort on retrieving missing items.
If they notice they’ve lost something, they can quickly report an item as missing and notify the location.
You can also be proactive and let your customers know that they’ve lost an item, even before they notice it’s gone - providing excellent customer service.
A management software removes the frustrations and work that come with getting a lost item back. Instead, your customers experience an effortless process, that results in 5-star reviews.
How can it benefit your business?
There are many benefits to implementing a Lost & Found software into your hotel/venue.
Having an efficient process and taking good care of your consumers—even after they leave your location—is key! It will instantly build trust and loyalty. Furthermore, giving your customers a great service and a memorable experience will increase the chance of them returning.
A digitalized procedure replaces the manual workload, reduces errors, and saves resources. Plus, it can help make sure that you handle personal data in a legally compliant manner.
With an automated solution, your staff will save a great amount of time while reducing operational costs.
This means that you get to return belongings to their rightful owners while providing an outstanding customer experience all at the same time. It’s a win-win!
To sum up, using a software instead of going the manual way will help you:
- Automate processes
- Enhance customer loyalty
- Optimize workflows
- Save a great amount of resources
- Increase the chance of customers returning
What’s not to like?
Closing thoughts
Now you know more about what a Lost & Found software solution actually is, and how implementing one can help you optimize your current processes.
Want to know more about Lost & Found solutions? Faundit is a premium Lost & Found platform which offers all the benefits enumerated in this article, plus full-service customization with your own branded bags, emails and more, full customer support and PMS integrations.
Simply book a demo with our experts to learn more and get started in less than 10 minutes!
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